Gramez.com

Gramez.com / Support Center

Popular Questions

General

Gramez.com – is an online distribution platform, designed to distribute digital video games.

Gramez.com specializes in selling only digital versions of games that exclude the presence of physical media.

A cryptocurrency is a digital or virtual currency that uses cryptography for security. A cryptocurrency is difficult to counterfeit because of this security feature. Many cryptocurrencies are decentralized systems based on blockchain technology, a distributed ledger enforced by a disparate network of computers. A defining feature of a cryptocurrency, and arguably its biggest allure, is its organic nature; it is not issued by any central authority, rendering it theoretically immune to government interference or manipulation.

Gramez.com does not collect unnecessary information about you.

To register, you must specify only your email address.

Gramez.com does not provide information about you to third parties.

More safety information: Privacy Policy.

Email is required to uniquely identify the user, as well as to deliver the purchased keys to activate computer games and other products.

Gramez.com does not provide information about you to third parties.

More safety information: Privacy Policy.

To register, you must provide your email address and password.

After successful registration, you will receive an email with information about your account.

Gramez.com does not provide information about you to third parties.

More safety information: Privacy Policy.

Registration is optional.

Registered users can receive additional discounts every day.

Gramez.com does not provide information about you to third parties.

More safety information: Privacy Policy.

Gramez.com use an anonymous commenting system. You are not required to provide any information about yourself to comment and discuss games and other products.

Gramez.com does not provide information about you to third parties.

More safety information: Privacy Policy.

Three support options are available to support and help users at Gramez.com:

  1. You can write an email to help@gramez.com;
  2. You can use the feedback form on the page Support Center;
  3. You can use comments for the product.

Our consultants are always ready to answer all your questions and help solve any problems that arise when using Gramez.com.

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Delivery

All details of your order are sent to the email address you specified when purchasing.

If you are a registered user, then order information is also on your account page.

When ordering, you can specify any email address.

After a successful order you will receive several emails:

  1. Informational Email, which contains basic information about the order, including activation keys;
  2. Email from the payment system.

If you did not receive the email immediately after purchase, the following solutions are possible:

  1. Wait 15-30 minutes, because email delivery may be delayed for reasons beyond the control of Gramez.com;
  2. Check your spam folder;
  3. Contact the support service at help@gramez.com or using the feedback form on the page Support Center.

Gramez.com always try to be on the buyer’s side.

Contact the support service at help@gramez.com or using the feedback form on the page Support Center.

In a message or email, you must provide a valid email address, a list of your purchases, and an approximate time to place an order.

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Payments

Gramez.com accepts over 50 different cryptocurrencies.

Our specialists monitor the emergence of new cryptocurrencies and add the possibility of accepting them as payment for your purchases.

You can choose a payment method on the checkout page.

Different payment methods may require additional information from you.

Gramez.com does not add the possible commission of payment systems in the price of products. In our opinion, this approach is the most honest with respect to our customers.

Thus, the customer is not obliged to pay a commission for others and may choose the most convenient and profitable method of payment for purchases.

Unfortunately this is not possible. The purchased product can not be returned or exchanged in case the product was received.

If the product have not been received by you, then you should contact the support service at help@gramez.com or using the feedback form on the page Support Center.

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Purchase

Gramez.com offers 2 types of discounts:

  1. User daily promo code;
  2. Public hourly promo code.

More details about each promo code can be found in individual questions.

For your convenience, real prices are shown in several major currencies. This gives you the opportunity to compare our prices with the prices in the main gaming services, such as Steam or GOG.

Payment of purchases can be made in standard currency or in one of the supported cryptocurrencies at the exchange rate at the time of payment.

Every hour the Gramez.com store issues a one-time promo code that anyone can use (regardless of registration and authorization).

Rules and restrictions:

  1. The promo code is valid for a limited time (one hour);
  2. Promo code applies to all current products in the store;
  3. The discount amount provided by the promotional code is calculated randomly;
  4. The promo code can not be combined with promo codes of one-time sales and promotions;
  5. The promo code can be combined with user’s daily personal promo code;
  6. The promo code is distributed through messages in social networks, chat rooms and instant messengers.

Daily user’s promo code can be obtained by any registered user of Gramez.com.

Rules and restrictions:

  1. The promo code is valid for a limited time (one day);
  2. Promo code applies to all current products in the store;
  3. The discount amount provided by the promotional code is calculated randomly;
  4. The promo code can not be combined with promo codes of one-time sales and promotions;
  5. The promo code can be combined with public hourly promo code;
  6. The promo code is assigned to the account for which it was received.

Gramez.com provides several ways to get promotional codes:

  1. In the user account in the “Promocode” section;
  2. In the official channels of the Gramez.com: Telegram, Discord and Facebook.

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Any questions?

If you could not solve the problem using the materials above, we will be happy to answer any of your questions.

Please fill out the feedback form and click the “Send” button.

Do not forget to put a tick in reCaptcha, so that we know for sure that you are not a robot.

We try to answer questions as quickly as possible and ask you not to duplicate your messages – this will only slow down the work of the Gramez.com support service.

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